Responsible Gaming
Our Commitment
At Hilvorta, we are committed to promoting responsible gaming in all our casino hotels. We believe that gaming should be an enjoyable form of entertainment, not a means of making money or escaping problems.
Signs of Problem Gambling
- Gambling with money needed for essential expenses
- Increasing bet amounts to feel the same excitement
- Trying to win back losses
- Lying about gambling habits
- Gambling causing relationship or work problems
Need Help?
If you or someone you know needs support with gambling-related issues, contact:
- National Problem Gambling Helpline: 1-800-522-4700
- Gamblers Anonymous: www.gamblersanonymous.org
- Our trained responsible gaming advisors
Self-Exclusion Program
Our self-exclusion program allows guests to voluntarily ban themselves from gaming activities at our properties. This can be arranged through our responsible gaming office.
Responsible Gaming Measures
- Age verification checks
- Staff training in responsible gaming
- Information about gambling risks
- Self-exclusion options
- Betting limits and time management tools
Protecting Minors
We strictly enforce age restrictions and have zero tolerance for underage gambling. All guests must present valid identification to enter gaming areas.
Employee Training
Our staff undergoes regular training to:
- Recognize signs of problem gambling
- Provide information about available help
- Enforce responsible gaming policies
- Handle self-exclusion requests