Cancellation Policy
Standard Cancellation Terms
To maintain our high standards of service and accommodation availability, we implement the following cancellation policy:
- Free cancellation up to 72 hours before check-in
- 50% charge for cancellations within 48-72 hours of check-in
- Full charge for cancellations within 48 hours of check-in
- No-shows will be charged for the entire stay
Important Notice
Special events, peak seasons, and certain suite categories may have different cancellation terms. Please check your specific booking terms at the time of reservation.
Modification of Reservations
Reservation modifications are subject to:
- Availability at the time of modification
- Rate differences for new dates
- Seasonal restrictions and blackout dates
Group Bookings
Group reservations (5 rooms or more) have specific cancellation policies:
- Free cancellation up to 30 days prior to arrival
- 25% charge for cancellations 15-29 days before arrival
- 50% charge for cancellations 8-14 days before arrival
- Full charge for cancellations within 7 days of arrival
Force Majeure
In cases of force majeure (natural disasters, government actions, etc.), cancellation policies may be adjusted accordingly. Each case will be reviewed individually.
Refund Process
Eligible refunds will be processed:
- Within 7-10 business days
- To the original payment method
- In the currency of the original transaction
Contact Us
For any questions regarding our cancellation policy or to modify/cancel a reservation, please contact our reservations team through our Contact Page.